Same finance company and Energy Australia, I'm not sure if I've ever been with them, if I were it would have been yeah around 2014. Panthera was also ordered by the Court to pay $100,000 as a contribution to the ACCCs legal costs. Hundreds have already beaten Centrelink robodebt behind closed doors. HyTSwoc [5laQIBHADED2mtFOE.c}088GNg9w '0 Jb But I felt sure the bill was incorrect: I had paid all the invoices sent to that apartment and $1900 seemed a large amount to be undercharged over just nine months. Go and reward yourself. I know this is an old post but would like to put my experience on here. Or just a scam? x- [ 0}y)7ta>jT7@t`q2&6ZL?_yxg)zLU*uSkSeO4?c. R -25 S>Vd`rn~Y&+`;A4 A9 =-tl`;~p Gp| [`L` "AYA+Cb(R, *T2B- That same year, parent company, PF Australia Pty Ltd, reported a $22.4 million profit on revenues of $58.4 million. Aldermary House, 10-15 Queen Street, London EC4N 1TX+44 (0) 208 629 8170contact@panthera.co.uk. Now we know its not ideal to have a bad credit rating. Theyll sometimes call you on different numbers every single day. As a non-advising principal of PantheraFinance, he provides operational support to themanagement of the firm. Continue Reading More by The Debt-Free Community, Read this to STOP debt collectors in Australia from contacting you now! They can only contact you between 7:30am and 9pm on weekdays. staff are welcoming and inclusive. "But that isn't adequate.". The ACCC is seeking pecuniary penalties, declarations, injunctions, orders for a compliance program, publication orders and costs. Whats most important to us is helping you sleep at night so you can get on with your life. staff are welcoming and inclusive. Asked 10 February 2021. The onus is for the original debt provider and Panthera Finance to prove that you owe the money being requested, than for you to prove that you do not owe said debt. In the latest case of allegedly unconscionable conduct to hit the debt . After a long and middling rugby playing career, Jamie now prefers to watch others playing the game from the comfort of the sofa, and is an avid pub quizzer. Read more here. Youre not allowed to be called more than 3 times per week, or 10 times per month. 0 endstream endobj startxref %PDF-1.6 % Called Energy Australia and we owe no money!! Lenders should be forced to reverse any adverse financial action taken against a client as a result of incorrect default credit listings. the last one. . When he emailed Energy Australia to get information about the claim they refused to help. Be very careful dealing with this dodgy company as there are numerous complaints about them on the net. Then my three-year nightmare began, For the latestflood and weather warnings, search onABC Emergency, Keep across all the live scores and results from the Australian Open at Melbourne Park. Call before you pay!! I later emailed them with the same 'story'. All communication is supported and monitored through the platform, via SMS, email, or phone call, enabling our contact centre operators to optimise the communication methods and techniques our customers prefer. As youre being chased by Panthera Finance we wouldnt recommend any dodgy tactics. "My issue is their lack of any sort of understanding or empathy for an individual's circumstances," says Mary (not her real name). Panthera Finance has an exponential growth story and has established itself as the second largest PDL acquirer in the Australian market. LiveHire was offering new shares at $1.05 each, with proceeds to accelerate growth. In the end i raised a complaint with the Water and Electricity Ombudsman (or what ever its called) We invest heavily in compliance, complaints procedures, training and customer experience. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'thedebtfreecommunity_com_au-box-4','ezslot_1',126,'0','0'])};__ez_fad_position('div-gpt-ad-thedebtfreecommunity_com_au-box-4-0');Some of these debt collection tactics are purely dodgy. CrediBot leverages Artificial Intelligence within a safe and secure platform, enabling businesses to reduce the cost of collections and increase customer engagement, with customisable segmented and automated workflows. Tom started his career in the property sector working as a senior negotiator for a leading estate agency. Here she gained vast experience in working with high net worth and ultra high net worth clients to assist in delivering for their mortgage and structured finance needs. Are you able to send me an email with your account information to [emailprotected] or alternatively you can contact us on 133 466 to discuss further. The company had $144.9 million assets and $77.6 million liabilities as at June 30. However they did not prove it, and so I did not pay. For context, ASX-listed factoring company Scottish Pacific had $100.4 million net revenue and $25.3 million net profit in the 2017 financial year. Why not get your son contact the email given by Energy Australia? For further information on how your information is used, including disclosure to third parties, how we maintain security of your information and your rights in relation to the information we hold about you, please see ourPrivacy Policy. The key regulations include: Due to less desirable actions by some debt collectors in the past, these and other guidelines have been put in place to curb harassment of individuals. ). Some debt collection agencies have a poor record of adhering to consumer protection guidelines. the debt was incurred in 2010 i had to deal with them in 2015 ( hence me requiring evidence of what was owed which they promised but never supplied), When Phil Anselmo comes to collect, youd better pay up. In its most recent annual report filed with the regulator, Panthera's parent company PF Group posted $81.5 million in revenue for the 2018 financial year, up from $59.8 million the year prior. Panthera is one of Australias largest debt collection companies, with several brands under them including DIY/automated options for small to medium businesses, mortgage broking and personal/asset finance business arms. In most cases debt collection agencies will be willing to discuss payment terms to manage your cash flow, or even provide a discount for upfront payment of debt. Panthera is a debt collection company which collects debts, both on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. Instead they sold my "debt" to Panthera Finance. (Debt buyers, on the other hand, buy debt from creditors at a significant discount and attempt to recover the full amount. How has Panthera Finance responded to the COVID-19 outbreak? Your reward doesn't need to be expensive, it just needs to be . Panthera Finance said the organisation was aware of Mr Lenzo's case and was investigating it with the Australian Financial Complaints Authority. N')].uJr To find out how your life and views compare with other Australians',use our interactive tool available in English, simplified Chinese, Arabic and Vietnamese. $D ='D|)@pjB p+`A(@$qRad2$aB,DIP@6NkrNUO8.W( %Ef8*:'J8 Br$nLtz7^+ `- W56AMUnso zn&*3lAYuSYyo!eD^Mtup#6!2 This action is part of our continuing joint efforts with the Australian Securities and Investments Commission to crack down on shady debt collection practices, Ms Court said. Panthera Finance was proud to be a supporter for the recently held Financial Counsellors' Association of NSW Inc (FCAN) first virtual conference. We know the REAL answer! When not being pestered by his children,Simon enjoys Tarantino movies, being a crackshot and cooking feasts. If you read the reviews online about Panthera Finance, they certainly arent good. Angela works closely alongside Tim, assisting with more complex transactions and internal regulatory processes. Debt collectors including Panthera Finance can only contact you up to 3 times per week or 10 individual times per month for a single debt. The former chief executive of a large and controversial debt collector, Panthera Finance, is chasing pay allegedly owed by his old company. However, I do have a spreadsheet that shows me that I last paid Energy Australia $250 in June 2014. It is also claimed in the alternative that Panthera breached the Australian Securities and Investment Commission Act by engaging in the same conduct. Fantastic culture with great office perks and incentives. My wife's son has received a claim from Panthera. AFCA ruled in my favour, awarding me 80 per cent of the maximum amount in compensation. I didn't do anything to engage them or fail to fulfil an obligation, yet Panthera Finance forced me to deal with them because of their constant contact. On weekends its between 9am and 9pm, even on Sundays. Panthera Finance LLP is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register (www.fca.org.uk/register) under reference 951603. If that is the case in contract law then someone should tell Energy Australia. In 2017, Champ Private Equity bought into Panthera Finance, valuing the company at $300 million. Checked for accuracy by our qualified fact-checkers and verifiers. ", My issue is their lack of any sort of understanding or empathy for an individual's circumstances, The debt collector continually demanded that Mary, who was getting by on Work Cover support and had to meet mortgage payments, come up with more money than she had on hand. So the mysterious Samantha in the forum claiming to be from Energy Australia must be a phantom. They must comply, and theyre not allowed to do surveillance. . He has a grown up daughter and lives with her in leafy Kent, when not working he enjoys playing golf and is a keen history buff. Born and raised in Scotland, Jamie studied Spanish and Politics at Newcastle University and spent time living in Mexico before moving to London to embark on a career in mortgages in 2007. The great credit card rip-off and how much extra weve paid. Energy Australia claimed the bill was issued because I had been undercharged at my previous address. Common companies which will onsell bad debts owed by customers include Telcos (such as Telstra, Vodafone, Optus etc) and utilities providers (such as Origin, Energy Australia and AGL). If youre struggling, please get in touch. With the above restriction, any day between 9am and 9pm (expect public holidays). Certain debt collection agencies will have specialised contracts with certain institutions to handle all of their debt collection requirements. Less than six months later, the company was sold for $40 million. The deal marks a busy period for CHAMP. Finally, human resources software company LiveHire Ltd has joined the pre-Christmas rush for fresh funds. Panthera is a debt collection company which collects debts, on behalf of other businesses and by purchasing non-performing debt for significantly less than its face value and then attempting to recover the full amount. Bill Chaser is an easy to use, risk-free online automated collections platform, built for business He is CeMAP qualified. You should try that. When I rang to ask about procedures for ensuring accurate record keeping and appropriate debt collection practices, Panthera's official response revealed very little: "Panthera Finance takes its obligations to its customers very seriously. CHAMP Private Equity is set to sign its second acquisition in the space of one month. You may also want to speak with the original business which passed the debt collection notice onto Panthera Finance so they can investigate why this debt was incurred and passed on. Today The Debt Free Community helps everyday Australians in need. Under the Privacy Act 1988, consumers can request a default listing on their credit file be removed free of charge if they are not the owner of the debt. You do realise this is an quite an old thread. I'm not sure why this is relevant, as even if the debt had been legit, Panthera were in breach of the ACCC's debt collection guidelines which state clearly that they can call no more than three times a week. The contingent collectors issue "has probably been magnified with more telcos and energy companies outsourcing their debt collection," Guthrie says. I tried to negotiate with them, but they would never accept what was being offered. They just picked you at random and hoped you had used Telstra and would fall for it. But a few weeks later I received a bill for about $1,900. Over the last two years around 100 people have complained to the ACCC about Panthera's debt collection activities. This way you can deal with debt collectors like Panthera Finance. And, there seems to be no reason for them to change their ways. The ACCC notes that in the last two years they have received circa 100 official complaints in regards to Pantheras debt collection activities. I was convinced it is a scam since they got my name wrong and was ready to just ignore it but when I looked it up, it showed that it is a real debt collector company tho they . ), Contingent collectors third-party agencies that are hired by creditors to go after non-paying customers are of particular concern. Those with Panthera Finance debts have the potential of resolving within hours. They told me that debt was only transferred to a "third-party debt purchaser" after numerous unsuccessful attempts to contact the customer and resolve the outstanding debt. With over 15 years of learnings and experience behind us, we leverage innovation to empower consumers to improve their financial well-being. Why has Panthera been in the news recently? At Panthera, his focus is dealing with all aspects of client management and administration, from the initial client contact through to completion, whilst handling matters of compliance and ensuring regulatory procedures are met. In this case, we allege Pantheras conduct was particularly egregious as we understand they continued to harass these three consumers after they became aware that they didnt owe any money.. We took this case because of the concerning way Panthera dealt with these consumers who did not owe any money, ACCC Commissioner Sarah Court said. If they come to your door, you can politely ask them to leave at any time. 79 0 obj <> endobj But then again, its never too late for us to help you out. 91 0 obj <>/Filter/FlateDecode/ID[<67EC803A3CDD1DE50B064399B9D73164>]/Index[79 34]/Info 78 0 R/Length 79/Prev 337865/Root 80 0 R/Size 113/Type/XRef/W[1 3 1]>>stream The Federal Court has ordered that Panthera Finance Pty Ltd pay $500,000 in penalties for unduly harassing three consumers over debts they did not owe and for misleading one of the three consumers. Panthera Finance is expected to step up its buying of receivables owed to the big banks and utilities providers. Guthrie says there's a lack of oversight of contingent collectors by some of the organisations that hire them, all the more troubling because the debt collectors are often going after vulnerable people. Are you able to send me an email with your account information to help@energyaustralia.com.au or alternatively you can contact us on 133 466 to discuss further. they are a real company , had to deal with them before ( someone opened a telstra home line under my name fraudulently ) , they made things super difficult, if i was you i would find out from agl whats going on , and deal with panthera via email/written form only, when i dealt with them , they lied , made things up , failed to deliver any evidence of what was owed and refused to contact telstra after i called telstra and cleared it up with them and provided panthera with reference numbers to interactions with telstra, this was over a 4 month period where i was told multiple times it was sorted. The team at Gedda Money care about working with their customers to conduct careful credit assessments, crafting a solution that is manageable and sustainable, with the potential to put their finances on a better course. What Do You Need To Check Before You Start A Home Renovation? "What we rely on at the moment are a set of guidelines that have been put out by the ACCC and ASIC. Over an 18-month period, Panthera at first refused to communicate in writing, and instead called me up to three times a day for weeks on end. Any fine they might get is unlikely to change business practices, because business as usual appears to make debt collection very profitable. In my case, I finally decided to believe it was legit. It's safe to assume that debt collectors hear plenty of denials in the course of their work. ", Read more: Another consumer we recently heard from says he was harassed by a debt collection agency trying to recover debt from a relative with the same surname. What if I am impacted by COVID- 19? If youve received a notice for a debt that you should have not received, you can alert Panthera Finance to this. And, there seems to be no reason for them to change their ways. V)gB0iW8#8w8_QQj@&A)/g>'K t;\ $FZUn(4T%)0C&Zi8bxEB;PAom?W= Simon and Ginaregularly visit Nepal to oversee the activities oftheir charity. It looks like after I disconnected the service, they sent me a bill to the property instead of to my email, and since I've had left the apartment, I couldn't have known that I got the bill. Should I call those Panthera Finance company tomorrow and explain this? "Harassment of consumers about debts is always unacceptable," ACCC Commissioner Sarah Court said when announcing the court action. Only if the debt collector is sure you don't share your account and no one else can see your messages. Not only do they behave in an illegal manner but do not provide any invoices or evidence of the debt that is required to be paid in full. Report. Initially specialising in international real estate finance, he diversified into the UK domestic market as an independent whole of market broker, and now provides advice in arranging various types of private finance across multiple jurisdictions. As it stands, the originator of a "debt", such as utilities companies or banks, and the funder of purchasing that debt (including venture capitalists), both get to profit from the systemic and aggressive actions of a very profitable debt collector.
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