Sellers can choose the price for their tickets and modify them at any time. Over 100 million tickets sold. Vivid Seats Reviews: What Is It Like to Work At Vivid Seats? Ticketmaster vs StubHub vs Vivid Seats, etc. All the same? After all, I selected that I wanted "2" tickets not "1". The staff are even more amazing. Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Do not waste your time or money on this company. The name on my ticket was someone who purchased tickets the resold them through vivid seats. It is a legitimate company that facilities hundreds of millions of dollars worth of ticket sales each year. We encourage you to reach our to our online support team by sending us DM on social media. The seller sets the ticket price. Do not trust Vivid Seats!!!! The latest review was 2 months ago. In one order, my tickets arrived via email within an hour or so. The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . From A to Z, Vivid Seats customer service is fantastic. Refund of ticket price. Meanwhile, our industry-leading, in-house customer service team is available seven days a week to answer any questions, and ensure you have the best ticket-buying experience possible. FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. Report as inappropriate. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. This changed due to Covid, but we did not get a refund because it was getting rescheduled. Vivid Seats Reviews, Complaints, Customer Service - Revdex.com I later called Vivid Seats for a refund, they said that since they sent the email which said "Transfer Delivered", they considered the tickets delivered and will not issue a refund. Will be buying more tickets from them in the future. Could never get the tickets. Making sure our fans are able to attend their desired event through us is our top priority. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Full refund and apology for lack of ticket delivery. Request to speak to a Vivid Seats agent. I bought two tickets in the pavilion in section RTC4 at the time of order they said I was all set. I someone needs to hold ticket brokers responsible. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. Our online support team is here to help resolve your concerns. Mark, your concerns are absolutely matter to us and we certainly value your feedback. Never again. This not only hurts our venues reputation, but cheats the artist, as the additional ticket price is not shared. Ticket resale limitations; prohibition; exception. We are filing fraud with the bank and reporting to the bbb. The seller is not responsible for paying shipping fees. If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. For more information about reviews on ConsumerAffairs.com please visit our My experience is consistent with those reported on BBB. I received an email a few days before the game to "Confirm my email". To sell tickets, they must meet Vivid Seats requirements. Dont EVER use vivid seats for any purchases. We don't want you to feel that you've been mislead, so please don't hesitate to reach out to us if you'd like us to show precisely where that information was displayed during checkout. Service 254 Value 245 Shipping 164 Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. I will never ever purchase from Vivid seats again. I cant understand why a company would allow a third party to sell tickets before the venue even has them and for triple The price for general admission, now Ill be the one with the most expensive ticket there and the worst seats smh never again. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Paid $160 for a single ticket for a show that was rescheduled (twice). If you have any questions about the refund process, feel free to reach out to our Customer Service. After a couple days and a hour or two of being on hold I finally received my refund. Paid over $300 to an event that was postponed minutes before it was scheduled. Then the day of the event I got an email cancelling my ticket. Nowhere on their site did it say that these two tickets wouldn't be next to each other. Thank you. That clearly didn't happen bc I received NO TICKETS! I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Avoid this site and their markup fees! We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. Here are 8 tips for writing great reviews. Erika, we always want to leave a positive impression on our fans. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. It guarantees your tickets will be valid and arrive in time for the event. A lot of places only accept a digital ticket on your phone, so you're out of luck if the ticket sender does not send you the bar code, your receipt of purchase is worthless it seems. I have documentation of everything and really wish I could attach it to this review to show proof of their lies. Please refund me the differance between what you charged me and what the tickets actually cost. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. If you look at most of the customer reviews online, half their review is spent thanking the person that helped them over the phone! Their transfer process never worked on my end and never once did they come up with a better solutions to get my tickets. Not game day yet so have not opened app for seats. He was very polite, professional, kind, and made the process very easy! Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. Vivid Seats Fees & Review 2023: Is it Legit, Reliable or a Scam? Anyone can write a Trustpilot review. 2,266 Reviews of Vividseats.com - Sitejabber Vivid Tickets Loses Top Rating From Better Business Bureau After Lots of filter options to narrow down events. This information will help to determine next steps. It is a safe and secure process. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. Barbara, who is my agent, was absolutely the best that you could have. This is not what I paid for. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! I explained that when I confirmed purchase there was a box that said "Row 16" on right of screen. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. "We have currently put them on 'No Rating' while they investigate the complaints and . Sales Representative (Current Employee) - Coppell, TX - July 6, 2022 I've Worked here since April 2022 and I honestly LOVE it. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. Thank you Amanda. Products used:Tickets for an upcoming football game. I hate what you stand for. I paid $322.17 for 3 seats. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Click here to get notifications about new complaints of Vivid Seats. Vivid Seats has a consumer rating of 4.33 starsfrom 31 reviews indicating that most customers are generally satisfied with their purchases. We hope you were still able to find nearby parking and enjoy the remainder of the game regardless of the issue with the lot closure after the game started. Was not able to get in with those tickets I paid for. I am not sure of the reason for the cancellation but since they are a reseller they probably had a customer that was willing to pay more for my ticket. Scammed!!! The insurance was $65.82. IE, Hundreds of people are standing in front of you. Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. He was very knowledgeable and courteous. Vivid Seats | Event Tickets - Apps on Google Play Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Copyright 2022 Consumers Unified LLC. HORRIBLE experience. We understand it's frustrating when events are postponed. I was terrified that I would not receive my tickets. Providing an exceptional buying experience is something we want all of our fans to experience. Should I buy tickets on Vivid Seats? How it works, fees, rewards After telling them that I wanted to cancel the sale because it is fraudulent they told me they could not cancel despite it being pending. Our role as a marketplace is to connect fans like you with people who have tickets to the events you want to experience live. The moment you hit submit, they have your money and will not refund. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). We recommend the company for anyone looking for deals on concert tickets or shows in the United States. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. All Rights Reserved. Vivid seats is such a scam!!! Original review: Feb. 9, 2023. My credit card was charged $328.30 that day. the aftermarket brokers all have their inventory on stubhub, vivid, etc, so long as they pay the fees to be a part of those services. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. Vivid Seats - Fraudulent agreement / promises made for a full refund They won't refund me or get me two tickets together. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". Buy and Sell Tickets: Concerts, Sports & Theater | Vivid Seats The company was founded in 2001. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Well the day before the game which was 4 hrs from my home they quit responding to me all together. WRITE REVIEW. There was some type of electronic glitch. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. 100% Buyer Guarantee is a complete falsity. I asked to speak to the manager, told me there was no one above him. Dorian, this is absolutely concerning and we would like the opportunity to take a second look into your order file. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. Then allows the seller to change the date to the day of the event. 5 Weeks later changed their policy!!! Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com We value your privacy. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Eugene was very helpful with my questions. This will help us to determine next steps. Yes, you get great prices on concert tickets because it is a con. Lack of preparation and communication from the recruiter for each step of the process. I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. The site is a fraud and they are aware. Tickets were sent 57 minutes prior to showtime After I was told by customer service 2 hours prior to showtime that they could not contact the seller. Never again. Got us a great deal on our tickets love this company. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Vivid Seats is a trusted and reliable way to buy and sell tickets. Leave the paper at home! We could not access or find on Ticketmaster and vivid customer dis-service. What I received were tickets in Section B, Row N, Seats 147 & 148. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Top 2,153 SeatGeek Reviews - ConsumerAffairs I own a venue. The company offers promotional deals and discounts via email, and, according to the website, Vivid Seats ships tickets directly to you in any of the following forms: Vivid Seats gives sellers a safe online marketplace to find interested buyers. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Recent customer reviews are positive. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. We're serious about getting you to the live events that you love. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I never received my tickets but was charged for them. Very helpful indeed! When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). Never received tickets or a refund let alone even an apology. For further help, send us a direct message. Vivid Seats is one of the many merchants that offer users the chance to buy and sell live event tickets on the secondary market. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Beware. We use dedicated people and clever technology to safeguard our platform. VividSeats.com = Robbery!!! | Los Angeles - Yelp Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. The 21st was spent on the phone trying to aquire our tickets. Vivid Seats Draws Complaints Over Long Refund Delays - TicketNews is vivid seats legit - Tecdud.com We are all set now and appreciate her cheerful assistance. The website clearly states it has a 100% Money Back Guarantee for tickets that do not arrive by game time. Vivid Seats Updates 2021 Financial Guidance | Markets Insider This was an absolute nightmare. Vivid seats sucks. They simply dont care. I don't expect they are willing to give an apology. It is never our intention to make our fans feel this way. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. I simply want a partial refund because I feel that is fair. The email made a vague reference to covid 19 but no definite reason was given. ComplaintsBoard.com is a leading complaint resolution website on the Internet. If you have any additional questions, we encourage you to reach out to our online support team on social media. They go above and beyond to make my transactions fun and fast! Sign up to receive our free weekly newsletter. Vivid Seats Reviews Since 2001, Vivid Seats has been helping sports, concerts and theater fans experience it live. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: TLDR: They dont allow order cancels if you make a mistake and wont do anything to help you if you need to sell the tickets you bought forward after you reviewed seats on different sides of the stadium. They refuse to give refunds for anything. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! Tickets to Aint to Proud Stage Play in West Palm Beach. You are paid through PayPal after the event occurs. I had to purchase four more tickets that were handicapped seats from the venue. It was smooth and I didn't have to do all re-ordering process again. I don't expect they are willing to give an apology. There were plenty of open spaces, but I wasnt allowed in. Parking lot operators have sole discretion to refuse entry if you arrive late to an event, as it is understood to be common practice to arrive before an event is scheduled to begin. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We do this to make sure each fan is able to choose tickets that are most accommodating to them. Working at Vivid Seats | Glassdoor Vivid Seats is closely monitoring the current global - and increasingly local - response arising from the declaration of coronavirus (COVID-19) as a global . I would like to warm people to avoid buying tickets through Vivid Seats. People need to understand that VividSeats works against you. The office is amazing. We'll get you there. It told me the section of the tickets but not the exact seat numbers. And Vivid Seats did not tell them that they had cancelled tickets that were already paid for. Disgusted. they are all the same basically. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. We were given multiple different messages from Vivid seats regarding the tickets. Don't EVER use vivid seats for any purchases. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. These people are thieves and liars. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. I purchased tickets for the New Edition concert through Vivid Seats. Is this your company? I specifically chose a section my whole group is in. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. He was absolutely fantastic at his job. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. We launched @recap.email and legal webhooks. I called 2 seconds after I saw the $960 total. Vivid Seats: Reviews, Complaints, Customer Claims, Page 3 | ComplaintsBoard BS. Dial 833-228-5143. I was charged $1, 053.00. Companies can ask for reviews via automatic invitations. Claim your listing for free to respond to reviews, update your profile and manage your listing. We would love to review your order again to see if there's anything we can do to make this right for you. I'm very disappointed in Vivid Seats. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. If there is more I will do that as well lost time and money. So I quickly attempted to purchase another ticket. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? Vivid Seats Reviews | Shopper Approved None of the options worked for us NEVER will I use this company again. Verification can help ensure real people write reviews about real companies. We also confirm that your tickets are general admission. My hatred for this company will never end and I will tell anyone and everyone that will listen about this. Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. He checked several times and assured me that the seats were handicap. No. What are "Email Delivery" and "Instant Download" tickets? Vivid Seats Review: Is it Legit, Reliable or a Scam? If I purchase both sets, will the seats be together? Your transaction is secure, and you also get a full refund for canceled events. So, if you sell tickets for $100, you will receive $90. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! Sellers do not offer cancellations or refunds which is why we are not able to extend this option to our customers. The buyer is responsible for these costs. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Call and ask what the service charge is before buying. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints Suggest you use another ticket broker. Patient, reassuring, and kind -- why I will use this entity again! Customer service told me they will not help me because I already accepted the tickets.
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