A cancellation invoice can be issued upon request should you require one for insurance purposes. And as the biggest independent UK travel agent we have access to thousands of holidays. What is the Bank transfer payment method. The FCO advice is applicable for refunds on travel due in the immediate future, and we have been advised by the travel industry body, ABTA, that immediate means the next four weeks. If you need any further assistance please contact your local branch, orthe person who made your booking. If you have a problem whilst on holiday, this must be reported to the supplier or their local supplier or agent immediately. The majority of airlines will allow you to increase the amount of luggage you wish to take for an additional fee. You must also pay any further costs we incur in making this transfer. BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Except where otherwise advised or stated in the booking conditions of the supplier concerned, all monies you pay to us for arrangements will be held on behalf of the supplier(s) concerned. BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent. This includes the removal of testing for arrivals into the UK for non-vaccinated travellersand the need to complete a passenger locator form. These booking conditions are governed by English law and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to three times the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). Its your responsibility to make sure you meet any entry requirements, includingarrangingand paying for tests where youre required to do so. full refund automatically. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. Speaking exclusively to Express.co.uk, John Hays, who co-owns the Sunderland-based business with his wife Irene, explained how the guarantee will benefit customers. Our obligations to you may vary depending upon which arrangements you book with us, and we set them out clearly below. If the supplier offers alternative arrangements or a refund, you will need to let us know your choice within the time frame we stipulate. WebRefund Policy. If you fail to do so the supplier is entitled to assume you wish to receive a full refund. The contract will be between you and the charter flight provider. But three days later she received a call from the travel agent requesting an additional 698.50 fee to change the surname on her holiday, totalling almost 50% of the 1,400 the couple had budgeted for spending money. For more information about financial protection and the ATOL According to The Guardian, two-thirds of Hays Travel customers who have made a decision about holidays already booked have chosen to reschedule. If you are not due to travel in the immediate future, and we have not yet contacted you to discuss your options, you can opt to cancel or change your arrangements, in line with the normal terms and conditions of your booking, which means cancellation or amendment charges will apply. 25. 16.2 Safety standards in some countries may differ from those applicable in the United Kingdom. WebHays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. PrePay Technologies Limited is If you find yourself struggling to get the assistance you need from Hays, you may want to ramp up your efforts. On certain new bookings you can get our Peace of Mind Guarantee you can amend your booking free of charge, up to 14 days before your departure date. Travel Counsellors has topped a list of the best travel companies for cancellation refunds, compiled by MoneySavingExpert.com.Hays Travel has been named second best, while Jet2 Holidays has also scored well.MoneySavingExpert received more than 27,000 responses between May 1 and 11 for the survey.Respondents were asked for their rating, feedback and experiences of dealing with companies due to problems arising from coronavirus. When you make a booking your contract (or contracts) will always be with the supplier(s) of the travel services you have booked. not be ATOL protected. West Green Road Hair Shop, Travellers are now being urged to check the terms and conditions of their travel insurance to see what it means for their trip, with fears growing that thousands of people may not be able to claim any money back. Or by navigating to the user icon in the top right. scheme. If your cover does not meet your requirements, please contact your local Hays Travel branch within 14 days of receiving your insurance confirmation and return all It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. 0800 408 4229 Destinations Cruise Lines Cruise Types Deals My Booking Careers Hays Travel Hays Faraway Low Deposits Free Monthly Payments 99% Customer Satisfaction UK's Largest Independent Travel Agent Home Deals "What that means is our customers can have a no-quibble guarantee of 100 per cent of whatever they have paid back, if they would like to cancel completely or if they would like to change the date. 6. If you fail to travel with adequate insurance cover we will not be liable for any losses in respect of which insurance cover would otherwise have been available. For holidays due after that, we await further advice from the FCO. Can I take liquids on-board the aircraft? If you are traveling to a long-haul destination and wish to add this service at an additional cost then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Thing is I actually rang then twice to make doubley sure that all I would lose is my deposit Yes, you can make secure online payments by visiting the. 2. We will arrange for you to enter into a contract directly with the airline concerned. The best way to do this is by sending an email to the one provided on your Hays Travel Booking Confirmation. "People shouldn't be annoyed with firms offering to move bookings or offering vouchers as refunds. Want Stoke-on-Trent news emailed to you direct from our journalists? You canfind all the latest entry requirements on the FCDO website link below. not be ATOL protected. If you are unable to travel because of the Coronavirus you are entitled to a refund. Yes, you need a passport to travel and will be prevented boarding if you do not have one. Your contract will be with the individual suppliers and not with us. 9. 12.2 Where we are package organiser, we will still be acting as an agent and your contracts will still be with the separate travel service suppliers. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. 07747 546058 / 01226 691706 Personal message me In the meantime Hays Travel Head Office in Sunderland have ignored every email and phone call and we are still waiting for nearly 4,000 to be refunded. For most bookings we act as agent for the supplier but we act as your agent when making a booking with most no frills airlines. While some travellers have been told they can not receive their money back if they change their mind about future plans, Hays is offering the guarantee on a number of trips booked with big-name airlines. For travellers heading to a country on this list from July 10, they wont need to quarantine when they return to the UK, but it doesnt mean Brits wont have to quarantine when they arrive at their chosen destination. The ATOL protection does not apply to all holiday and travel Co-owner Irene Hays told This Morning: "There are two things our customers are concerned about. Well we have a full refund 2 weeks ahead of when it was expected. If you cancel or amend your booking the supplier may charge the cancellation or amendment charge shown in their booking conditions (which may be 100% of the cost of the travel arrangements). Dont worry, if you are entitled to a refund your money is safe. To help us assist you quicker, please include your booking reference number. We will pass on all such requests to the supplier but we do not guarantee that they will be met and we will have no liability to you if they are not. 21. 2.1 By making a booking, you agree on behalf of all persons detailed on the booking that you have read these booking conditions and agree to be bound by them and you are over 18 years of age. Insurance Registered Office: Gilbridge House, Keel Square. General Fund Nobody offers you more Service + Value + Choice. Hays Travel has launched its Peace of mind guarantee on package breaks. If the airline you are travelling with is uses e-tickets, you will be sent the required information via email within 24 hours of making your booking. We will issue the refund within 14 days of receiving the refund from the supplier, however at present this is taking up to 6 weeks. Whether booking. "Administration Fee for Supplier Failure Cover" (see Your Financial Protection below) Ifwehaveaskedyoutosubmitbankdetailsforarefund,clickhere. Where it will be refunded depends on what payment method you used. This means that we may include adverts from us and third parties based on our knowledge of you. Some destinations/cruise holidays will require a booster vaccine if your second dose is outside of 270 days. If special assistance is required, you should notify us at the time of booking. ", NEWSLETTER: Sign up for email alerts direct to your inbox, NHS fury as Royal Stoke A&E patient turns up with ear wax, Stop The Carvery! We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. 3.1 You will be required to pay a deposit or make full payment for your booking at the time of booking. Hays Travel claimed the fee was applied following the information provided to them by the airline, Air France. All documents (e.g. "Sadly, out of the 53 companies rated, only 17 were net positive. Hays Travel, which took over Thomas Cook late last year, have launched their peace of mind deal where customers will receive a 100% refund on selected Further information on the Code and ABTAs assistance in resolving disputes can be found at www.abta.com. Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. Hays Travel already think this new confidence boost is being well received by customers, reportedly seeing web traffic boom in the last month alone. Customers can find out if their holiday is applicable for the offer by looking for the Hays Travel Peace of Mind Guarantee logo. Co-owner Irene Hays told This Morning: "There are two things our customers are concerned about. Hyatt has expanded its cancellation fee waiver to include all of its properties worldwide not only those in destinations immediately affected by travel restrictions. services. The ATOL protection does not apply to all holiday and travel Unless we act as package organiser (see Where we are package organiser below), as agent, we accept no responsibility for the actual provision of the travel services. If you do receive an ATOL Certificate but all the 10.1 The contract for your arrangements is between you and the supplier and any queries or concerns should be addressed to them. If you do not receive an ATOL certificate, then the booking will If you are WebArmada Halogen is the leading technology powered travel security risk management company with swift response capabilities. Please ask us for copies of these if you do not have them. For travellers heading to a country on this list from July 10, they wont need to quarantine when they return to the UK, but it doesnt mean Brits wont have to quarantine when they arrive at their chosen destination. This protects you by insuring us against the costs of refunding or replacing your booking if a supplier fails. If you live in Scotlandand have been fully vaccinated, visit the NHS inform website tofind out how to get proof of your vaccination status. Please ensure that all your travel, passport, visa and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. At the time of booking responsibility to make sure you meet any entry requirements on the FCDO website link.! Travel restrictions London, SE1 9GF us about your booking experience rated, only 17 were net.... Special assistance is required, you need a passport to travel and will be between you and charter. An additional fee all of its properties worldwide not only those in destinations immediately affected by travel restrictions refund... Request should you require one for insurance purposes fail to do so the supplier or local., the airline is within its rights to charge any excess baggage.... 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