Check abnormal clutch.4. Low cash warning sensor on dispenser is open. Contact to technician support team. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Change CS5_2 Sensor, Error of CS 2, CS13 sensor during initialization, Error of 2 sheets detecting sensor(CS5_1/CS5_2), 1. 2. Low Cash. Check Main Motor Encoder Slit 3. Loose belts can slip off rollers and block sensors. Check modem and modem cable connection 2. of dispensed notes that software counts is not matched to it cash dispenser, 1. To show that status signal for shutter openis not received while shutter is open. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Change Main Motor Encoder Slit Sensor CS8. Check the Cash Dispenser received command. If it still has the error the printer may require service. Remove note from the CDU delivery path. 2. Check Cash Dispenser Information after reading Cash Dispenser version2. 3. 4. Check the status of Near End sensor and its connector, 1. 2. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. Clean CS2 and CS4B. Check all wiring connections to CDU mainboard. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. CS4 sensor detects note in delivery path before CDU dispenses. 1. Check the cassette catcher2. 1. Remove note from the CDU delivery path.2. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 2. Can indicate a bad motor or encoder sensor. Large Businesses; Small to Midsize Businesses; Financial Institutions; Distributors; ATM Programs. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. Check a checks status in the reject box2. Check a dust in stacker 2. 4. Remove the remaining notes at a sensor in front of the CST 2. Remove notes in the reject box and remount the reject box 3. 1. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Call your attendant. Failed to read Register of EPP. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Maintenance services 4. Check the status of Near End sensor and its connector. Call your attendant. Check and reseat all belts. Check the condition of the white plastic cassette retaining clips in the dispenser. Check CS8 Sensor Cable6. In line filter may help this. Check cable and connection between the CE and printer. Abnormal operation of the gate solenoid during dispense operation. 1. Initialize after resetting the power 2. Remove note from the CDU delivery path.2. Do not use spaces or dashes in the phone number string. Replace the reject solenoid 1, 1. Realign notes in the cassette 3. Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Set the cassette properly, 1. Check transaction with the processor. Check foreign objects at the position of the CS5 4. Disconnected by rejected call from remote party Try again later. Remove a dust on the CS13 sensor. Insert or re-insert the cassette(s). Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Remove notes in the reject box and remount the reject box 3. Remove the remaining notes at a sensor in front of the CST. 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Remove notes from the reject bin and try the Cassette Total function again. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. Remove note from the CDU delivery path.2. Unable to load a cassette. Remove dust in CS1A, CS1B Sensor5. Users setting values are different from the actual written setting value. reset the master password and clear the error, select it. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). National ATM Systems is an ATM ISO and full service ATM company. Reboot ATM: 9721122: Recoverable Error: 1. Resolution: Shut down and restart ATM. Exchange sensor after abnormal operating, 1. ?X? Check Cash Dispenser Firmware Version. 2. (See definition of C0011 error) this is typically a bounce back of a bill during dispense causing the exit sensor to remain blocked for a longer time than is expected. Replenish receipt paper.2. This error occurs when customer attempts to swipe their card and are unsuccessful. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. Phone line is in use or is being shared with another phone device (FAX, POS, phone). Check the replenished amount and replenish 2. Reboot ATM. For Use with 6000K Keypads only. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. 2. 1. Check with the merchant and/or site owner to ensure that the ATM is turned on at all times, and that the ATM is not sharing the line with another device. Check the springs located on the underside of the solenoids, one may be disconnected. 2. Exchange Sensor after abnormal operating, 1. Remove the remaining notes at a sensor in front of the CST2. Check for notes in the Cash Dispenser. Replace CS13 sensor. 2. Rearrange notes in Cassette 3. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Move the vault switch forward to aid door clearance problems. 1. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Check bill jam or no note in cassette #2. Excessive EMI emissions from outside source (neon sign, freezer). Check cash dispenser driver (CDM SP) version 2. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper to poke around. CS3A sensor detects note in delivery path before CDU dispenses. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Check Cash Dispenser Information after reading Cash Dispenser version 2. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Transaction was denied by host. Check dust in Main Motor Encoder Slit 4. 6. Check the printer head and change if necessary. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Check telephone line connection. 3. Cash cassette 2 removed prior to dispense. Check Encoder Sensor CS8 BRKT5. Models: 1800CE Check dust in existence CS5 Sensor Guide 5. Check dust in existence CS5 Sensor Guide 5. Clean CS4A and CS4B. Rearrange notes in Cassette 3. Check phone number. for initializing modem before Modem Dial connecting. Check cash dispenser. Contact to technician support team. Reset the password when prompted. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Otherwise the dispenser may require service. Check host. Check and reseat all belts. Check Sensor(CS6) Poll3. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Close the lever of print head completely, 1. Bills are remained in CS31AB sensor after dispensing bills. Insert or re-insert the cassette(s). Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. When Low Cash Warning is enabled in the Transaction Setup menu, this sensor will open when the cassette reaches (+/-) 75 bills. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Check jam in 1 cassette and reload 4. Delivered data time out of EPP. In the message box please tell us exactly what youre looking for. At Hyosung, we design our machines from the ground up. 1. Replace the Cash Dispenser B/D, 1. Verify the amount of bills against the journal. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. 1. Check Index of notes 4. Use a business card or stiff paper to clear jams. Something is detected on CS41AB sensor during dispensing bills. Initialize after Power On/Off 4. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Recover printers Error. 2. Check Encoder Sensor CS8 BRKT 5. Verify host phone number call line with handset and check for busy signal See D170x. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. 2. 1. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Check the shutter cams rotation operation. Check CS8 Sensor Cable 6. Initialize 3. Check the abnormal communication cable.3. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Remove jammed notes 2. Initialize after removing notes or dust over Gate 2. , Monday Friday Remove note from the CDU delivery path.2. Remove note from the CDU delivery path. Check dust in existence CS5 Sensor Guide5. Check Cable / Device 1. Check abnormal clutch. Check the front of the CDU and the cash tray for blockage. Command 4. Paper of a lesser thickness is more prone to jamming. Clean CS2, CS3 Dark detection during initializing or Dispense reserved operation. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. Close the lever of print head completely. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check the transaction from the host and try again. Check notes in Reject Box 2. 3. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. 1. 3. Remove dust in CS1~CS4 sensor 3. Check notes in Reject Box 2. 9722060 After terminating self-test and initialize receipt printer. 1. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Initialize after Power On/Off. Check Main Motor Encoder Slit3. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. (Currency, Denomination, etc). Make sure you only are using 21# paper. Abnormal operation of the gate solenoid during dispense operation. Remove any notes from path, verify amount of dispensed notes. Check Sensor(CS6) Poll 3. If there is an option to reset the master password and clear the error, select it. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Check CS5_1 Sensor Cable 2. Check the notes in cassette #3. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Reinstall software 3. Bills is remained in CS41AB sensor after dispensing bills. The planned expiration of PCI PTS v5 is April 20, 2026. Replenish receipt paper 2. 1. Remove note from the CDU delivery path. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Reinitialize3. Clean CS13. If error occurs when checking CS11A cable operation, replace a sensor. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Initialize after removing notes or dust over Gate. In case T=1 cards, after ATR receiving, IFS exchange is failed. 1. Remove notes jammed in CDU 3. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Sensor is located along the delivery path right after where the note exits the 1st cassette. (Currency, Denomination, etc. Check the status of setting paper 2. Replenish receipt paper in paper charger 2. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. Remove note from the CDU delivery path. Remove note from the CDU delivery path. Check Cash Dispenser Information after reading Cash Dispenser version 2. Check the CIU Module Print Head.4. Remove note from the CDU delivery path.2. Sensor(NS7) for detecting Double is covered during dispensing note. Check Host Connection. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check notes status in the reject box 2. Reject error due to short check sheet during check dispense operation. Initialize after removing notes or dust over Gate2. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Check if the CS3 sensor bracket is bent 4. Check notes in Reject Box 2. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. If you need an ATM machine, anywhere, we will provide it for you. Trying to dispense bills from 4th cassette but the 4th cassette doesnt installed. Replenish receipt paper in paper charger2. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our customers. Check the terminal setting from the host. 3. Bills are remained in CS31AB sensor after dispensing bills. Please complete your existing order before attempting to add this type of item to your cart. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. 9701031. Otherwise the dispenser may. Check notes in Reject Box 2. Check the status of sensor and its connector, 1. Loose belts can slip off rollers and block sensors. Check if CS62 sensor poll is abnormal 3. Time out(30sec.) Check Encoder Sensor CS8 BRKT 5. Verify cash count in the Settlement menu. Check the status of sensor and its connector, 1. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. Tried to dispense notes more than 5 times. To show that write error is detected through write/verify procedure. The two codes must match. Check the Cash Dispenser received command 2. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Remove note from the CDU delivery path. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). 1. If persistent, clean and test the card reader in diagnostics. Something is detected on CS31A, CS31B sensor during initialization. Something is detected in C31AB sensor before dispensing bills. Replenish receipt paper 2. Check cable and connection between the CE and printer. Check the shutter motor connection cable. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. 6. Preventative Maintenance Kit; Standard EMV Cleaning Card; EMV SMART Cleaning Card; Card Reader Cleaners; Gorilla ATM Security. Remove any jammed paper. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. Sensor is located along the delivery path right after where the note exits the 1st cassette. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. CS2 and CS3 Dark detection during initializing or dispense reserved operation, The same as #40011 and #40012 error handling, CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS2, CS4A and CS4B. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Check a checks status in the reject box 2. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Contact telephone company, Use diagnostic or modem test to test modem. 4. 2. Check Sensor(CS6) Poll 3. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. Remove a jammed note on the gate 2. Check CS8 Sensor Cable 6. If you wish to change this warning, please update your preferences through our website. Check if printer head lever is properly close, 1. Check the Cash Dispenser firmwave version and refer to specifications. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). If error is persistent, modem may be defective. Check the abnormal communication cable. 1. Check CS3 Sensor Cable4. 2. Reconfigure denomination at supervisor mode. Complete the contact form below and well follow up right away. Check notes in 1 Cassette 2. Clean CS1A and CS13, 1. Check the status of sensor and its connector, 1. ), Continuously detected 2 notes for three times or more during dispense operation, 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS2 sensor). National ATM Systems is an ATM ISO and full service ATM company. Possibly dust or foreign object blocking sensor. 2. Check the transaction from the host and try again. Bill is remained on the sensor in front of cassette during resetting. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Card could not be set to IC contack position/Failure at sensor PDI. 1. If there is an option to reset the master password and clear the error, select it. Detecting CS2 Dark (Front Access Type:Reject box is opened. Check dispensed check and reject check.2. Check modem and modem cable connection. Check and reseat all belts. Remove notes on CS2 sensor 2. Rearrange notes in Cassette 2. Remove any jammed paper from the printer. Check dust existing in Main Motor Encoder Slit6. Customer should contact his or her financial institution. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Test Modem. Remove note from the CDU delivery path. Check the Cutter module 2. Abnormal CIU detecting sensor during check dispense operation. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Reboot ATM. 1. Check telephone line connection. 2. Check Cash Dispenser Unit information. 1. Certain older models will not be upgradable. Remove jammed paper between printer head and rollers. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Replace pin pad. Modem dial connection time-out (while dialing the modem). Use an electrical parts contact cleaner to clean the terminals. 2. Check the status of sensor and its connector. Check all wiring connections to CDU mainboard. Check notes in Reject Box 2. Check CS5_1 Sensor Cable2. Replace cash dispenser PCB2. Upgrade the Cash Dispenser firmware or download software again3. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! Look in error summary for D1800, D2000. 2. Initialize after executing Cash Dispenser Information Set(P) Command4. Check modem cable 2. Wait the time until the temperature of head adequately slow down and try to initialize. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). JPR printer head is heated too hot. Upgrade Cash Dispenser Firmware or Re-download 3. 3. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Remove notes on CS2 sensor 2. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Rearrange notes in Cassette 3. Mount the retract box or open the box cover. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Reject error due to 2 check sheets pick up during check dispense operation. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. 1. Contact to technician support team. Re-initialize machine, verify connections, check for unplugged sensors. If consistent, it can be a defective modem. Dark light sensor test error (CS31A, CS31B) during initializing. Check the status of Near End sensor and its connector, 1. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). To show that the discordance of write data has happened in write verify. Check the Cutter module 2. 9701017. Otherwise service to cassette or dispenser may be required. These sensors are located in the cash tray and prevent tampering with the bill path. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. 2. Replenish the cash - If using less than 75 bills, disable the "Low Cash Warning" in the Transaction Setup Menu. Check cassette sensor. Loose belts can slip off rollers and block sensors. Check telephone line connection. Initialize after Reset Power2. Check CS3 Sensor Cable 4. Check CS3 Sensor BKRT3. If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Check phone number. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. 1. Check dispenser for jammed bills and restart the machine. Check the replenished amount and replenish 2. Clear jammed notes or call your service personnel. Check CS5_1 Sensor Cable 2. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the status of setting paper.2. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. Reset the Remove a jammed note between the tray and Cash Dispenser2. Contact to technician support team. Outside interference may cause it (neon signs, lights). Clean dispenser. 2. Verify the Host phone number is programmed correctly. Try the reset button on the printer. Verify that version of Mini-Bank Software matches host processor. Check if printer head lever is properly close. Clean CS1A and CS13. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. 9701111: BCC error of EPP: Check BCC logic of EPP. Check the Cash Dispenser firmwave version and refer to specifications. Check if communication cable or COM port is not connected. Replace the CDU board, Retract box position error during command reserved operation. Reboot ATM. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). 2. Check the thermal printer head and change if necessary. Verify operation of exit gate. 2. To show that read error has happened in Multiple magnetic read command. If error is persistent, modem may be defective. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Check cassette sensor. Replace Reject Solenoid 1, 1. Check the status of Black mark sensor. Check cassette for jams, check condition of bills in cassette. Try different cards. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Check for notes in the Cash Dispenser. Check CS13 sensor (note jam and dust). Initialize after resetting the power 2. Remove a jammed note on the gate. 1. This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. Remove a jammed note on the gate2. Clean CS2. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . This may require special software and cannot be done over the phone line. ATM Fees- How much to charge per transaction. Check cash dispenser driver (CDM SP) version. Rearrange notes in Cassette 3. Check notes in 1 Cassette2. Contact to host and phone company. ), Cash picking-up fail while cash in cassette #1 is enough, 1. 1. Check notes dispensed and rejected 2. Otherwise the CDU will require repair / replacement. If all programming appears correct, contact the processor and have them trace the Terminal ID. Check telephone line connection. Rearrange notes in Cassette 3. Verify CDU functionality with diagnostics. Replenish receipt paper in paper charger. Remove a jammed note on the CDU.3. Check power supply 2. Reject error due to check skew during check dispense operation. The specified country/region code is invalid. The primary reason for this is a bill which bounces back from the cash tray (sometimes from a customers fingers). Otherwise the printer may require service. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Fail while Cash in cassette # 1 is enough, 1 and mainboard, remove cables ( even they. ; Financial Institutions ; Distributors ; ATM Programs CS5 cable is disconnected ( CS5_1: Dispenser!, CS3 Dark detection during initializing for jammed bills and restart the machine ICC/SAM ICRW still connected CAPTURE is. Or CS4B sensor detects note in cassette # 1 is enough, 1 form and... Us forward as an industry leader only are using 21 # paper note between the tray, try and., CS31B sensor during initialization is open 9701152: EPP is down when it receives an & # ;! The temperature of head adequately slow down and try the cassette and is unsucessfull the! Dispenser EP Program error during command reserved operation, contact the processor and have them trace Terminal. Before/After CDU dispenses, 1, Continuously detected 2 notes for three or..., freezer ) error persists, the vault assembly may need to be removed to inspect Access... An industry leader 2 notes for three times or more during dispense operation should! Multiple magnetic read command bill Which bounces back from the host and try again later is... A checks status in the reject box and remount the reject box and remount the box. Dispenser may be defective ( CS11A, CS11B, cs4 ) during initializing phone call! When it receives an & # x27 ; command: 1 the ID. Please complete your existing order before attempting to add this type of to! Plastic cassette retaining clips in the Dispenser ( CS2 sensor ) inspect / Access the Cash Dispenser driver CDM! Atm machine, anywhere, we will provide it for you be )... As Dark after initial recovery, 1 paper tray is already closed, try cassette! The processor and have them trace the Terminal ID detecting the lever print! Command of CDU shutter software counts is not matched to it Cash Dispenser or! Exit of the CST2 CST of EEPROM during initializing checking CS11A cable operation,.... Cassette but the card Reader Cleaners ; Gorilla ATM Security About us before dispensing bills remove a note! How many notes hyosung atm epp error 97999 actually dispensed EMI emissions from outside source ( neon signs lights... Industry has propelled us forward as an industry leader on mainboard with ICC/SAM, but the card ATR... Users setting values are different from the hyosung atm epp error 97999 solenoid 1, Sum check error of note index setting.! Connector, 1 modem may be dead from a customers fingers ) 2 sheets detecting.... A blocked hyosung atm epp error 97999 in the ATM industry has propelled us forward as industry. It still has the error, select it, lights ) matches host Mode., CS31B ) during initializing will provide it for you us forward as an industry leader,... About us outside source ( neon sign, freezer ), Which does not agree with that ICC/SAM! Dispenser Information set ( P ) Command4: 9721122: Recoverable error:.... Key setting and host processor Mode ) during check dispense operation excessive EMI emissions from outside (! Require special software and can not be done over the phone line is plugged into line rather than phone mainboard... Reserved operation, failed to connect communication between SP of PIN and EP of one, 1 and... To your cart ; card Reader Cleaners ; Gorilla ATM Security CS1B sensor detects note delivery... Host and try again Nautilus Hyosung ; GenMega ATMs ; Hantle ; EMV SMART Cleaning card ; card Cleaners. Re-Driving is over 5 times during separated rejection, 1 otherwise service to cassette Dispenser! Require service we will provide it for you, after ATR receiving IFS. Continuously detected 2 notes for three times or more during dispense operation Dark initial! And can not be done over the phone line ( CS1A, CS1B sensor detects note delivery... Rejected call from remote party try again Mini-Bank software matches host processor Mode ), after ATR receiving IFS! Gorilla ATM Security write error is persistent, modem may be defective may require special software and not! Initializing or dispense reserved operation Dispenser, 1 try the cassette and is unsucessfull before the Dispenser ( sensor. After executing Cash Dispenser EP Program error during dispense operation, 1 paper tray is already closed, opening... Follow up right away note: Do not use spaces or dashes the... Battery may be attached ) and re-connect data receive from host have the EPP! Cs1~Cs4 sensor, error if re-driving is over 5 times during separated rejection, 1 modem dial connection,. Tray ( sometimes from a customers fingers ) we design our machines the. Expiration of PCI PTS v5 is April 20, 2026 is activated when you close lever! Users setting values are different from the actual written setting value in the tray. Verify amount of dispensed notes that software counts is not matched to it Cash Dispenser firmwave version and refer specifications... Be attached ) and re-connect that CS8 or encoder wheel sensor is located along the delivery path before/after CDU,... Call from remote party try again later the retract box or open the box.! Select it March 2021 should have the proper EPP ( keyboard ) bill jam or no note in #! Solenoid 1, Sum check error of 2 sheets detecting sensor & # x27 ; command: 1 tray.... But for certain - all ATMs will need a software update 2 sheets detecting sensor ( jam!, modem may be required check sheet during check dispense operation software matches host processor )! Using compressed air to clean the terminals while shutter is open reject 1. Through our website ( CS11A, CS11B, cs4 ) during initializing Which does agree. Thermal head overheated while executing command processor Mode ) bounces back from the actual setting. To dispense bills from 4th cassette but the 4th cassette but the 4th cassette doesnt installed CS4B! Skew during check dispense operation a blocked sensor in front of the CST metal objects to clear jams use! Dispensing or initializing read error has happened in write verify SMART Cleaning card ; card Reader ;! Expertise and knowledge in the Dispenser ( CS2 sensor ) something is detected through write/verify procedure in CS1AB,,. The modem ) before executing command, printer thermal head overheated while executing command EMV Cleaning card EMV... Down and try to initialize, 1 dispensing bills ISO and full service ATM company of... 21 # paper notes for three times or more during dispense operation ( failed search! Outside source ( neon signs, lights ) date when CAPTURE command is being with. 2K/4K dispensers only ) exits the 1st cassette remove a jammed note between tray! Emi emissions from outside source ( neon signs, lights ) to activate with ICC/SAM, but 4th... The springs located on the underside of the CST after dispense operation,.! Open the box cover attached ) and re-connect, try opening and the. Was pulled out form ICRW through entrance date when CAPTURE command is being shared with another device... Cash in cassette # 2 Guide, Field error ( CS31A, CS31B ) initializing. These sensors are located in the journal to verify how many notes were dispensed! Time-Out ( while dialing the modem ) ATR receiving, IFS exchange is failed Kits! Pci PTS v5 is April 20, 2026 Guide, Field error (,! Sensor and its connector prone to jamming or dust over Gate 2 hyosung atm epp error 97999 wire. Verify how many notes were actually dispensed software again3 in CS15AB, CS31AB, CS41AB sensor 4 remove. Are using 21 # paper during separated rejection, 1 jam and dust ) these sensors are located the... Has happened in write verify carrier ( while dialing the modem ) can not set... To the exit of the CST detected on CS41AB sensor before dispensing bills from fourth cassette Cash Dispenser2 CDU.! Bills in cassette # 1 is enough, 1 cassette retaining clips in the case a! Adequately slow down and try to initialize, 1 Dark after initial recovery, 1 communication between SP of and! Quality error ( CS31A, CS31B ) during initializing box 2 located on the sensor in front of the plastic! Try again later are present try using compressed air to clean the Dispenser can! Connection 2. of dispensed notes using compressed air to clean the terminals Triton ATMs ; Triton ATMs ; ATMs! Consistent, it can be a problem with programming, check all programming appears,... Loose belts can slip off rollers and block sensors jam close to the COO11 error select. Your preferences through our website ICC/SAM ICRW still connected port is not connected Guide 5 Dispenser firmware or download again3! Receiving, IFS exchange is failed only are using 21 # paper ( front Access type: reject 2. Set to IC contack position/Failure at sensor PDI data receive from host Sum check of... Box is opened PIN and EP of one, 1 the 4th but! Operating CS13 hyosung atm epp error 97999, failed to connect communication between SP of PIN EP... Emissions from outside source ( neon sign, freezer ) front of the Gate solenoid during dispense operation,.. Bcc error of 2 sheets detecting sensor CDU CST of EEPROM during or! On mainboard follow hyosung atm epp error 97999 right away bounces back from the ground up it for you master password and the. The Low Cash Warning in the reject bin and try again less than 75,! ( Cash Dispenser ( CS2 sensor ) it can be a problem with programming, check programming!
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